1. Scope
This policy applies to all paid services we provide, including custom development projects (websites, web platforms, mobile applications, CRM/ERP systems, AI integrations), subscription and SaaS services, hosting and maintenance retainers, and one-off consulting engagements. The specific terms of your engagement (a Statement of Work, proposal, or subscription plan) may include additional or more specific terms that prevail over this policy in case of conflict.
2. Nature of our services
We provide two broad categories of paid services:
- Custom development and project work: bespoke design, engineering, and implementation delivered against a written scope, timeline, and price.
- Subscription / SaaS services: recurring access to platforms, hosting, support, and similar services billed monthly or annually.
Because the nature of work and the commitments we make to you differ across these categories, our refund treatment differs as well — see the relevant sections below.
3. Deposits and milestone payments
For custom development engagements, work is typically authorised against a deposit and/or milestone-based payment schedule.
- Deposits secure your slot in our delivery schedule and cover the discovery, design, and planning work that begins on signature. They are generally non-refundable once work has started.
- Milestone payments fall due as defined work is delivered and accepted. Amounts paid for milestones that have been delivered and accepted are non-refundable.
- If a project is cancelled mid-milestone, fees are pro-rated to cover the work performed up to the cancellation date.
4. Subscription and SaaS services
Unless your subscription plan or contract expressly says otherwise:
- Monthly plans may be cancelled at any time and will not renew at the end of the current billing month. The current month is non-refundable.
- Annual plans may be cancelled at any time and will not renew at the end of the current annual term. Unused months may be refunded on a pro-rated basis at our discretion, less any promotional discount you received for committing annually.
- Setup, onboarding, migration, and similar one-off fees are non-refundable once work has begun.
5. Cancellation by the client
You may cancel a project or subscription at any time by emailing us at info@dynamiccommercegroup.com. Cancellation takes effect on the date we acknowledge your request. You remain responsible for fees due up to that date, including:
- work performed on milestones that were in progress;
- third-party costs we have already incurred on your behalf (licences, paid assets, infrastructure commitments);
- the current billing period for any active subscription.
6. Cancellation by DCG
We may pause, suspend, or terminate a project or subscription if you materially breach the engagement (for example: non-payment, repeated failure to provide required inputs, breach of our Acceptable Use Policy, or other terms). Where reasonable, we will give you written notice and an opportunity to cure. Where we cancel for cause, fees paid for work delivered are non-refundable. Where we cancel for our own convenience, we will refund any prepaid amounts that cover work not yet performed.
7. Work already delivered
Refunds are not available for work that has been delivered, accepted, or substantially completed. This includes design files, code, documentation, deployed environments, training sessions, and any other deliverable handed off to you in the ordinary course of the engagement.
8. Chargebacks
If you have a concern about a charge, please contact us first so we can try to resolve it directly. Initiating a payment-card chargeback or similar dispute without first giving us a reasonable opportunity to address the issue may result in suspension of services and recovery of associated fees, in addition to any legal remedies available to us.
9. How to request a refund or cancellation
To request a refund or cancellation, email us at info@dynamiccommercegroup.com with:
- the project name or subscription account;
- the invoice number(s) you would like reviewed;
- a short description of the reason for your request.
We aim to respond within five (5) business days. Approved refunds are returned to the original payment method, less any non-refundable amounts described above. Processing times vary by payment provider.
10. Statutory rights
Nothing in this policy limits any non-waivable consumer rights you may have under the laws of your country of residence. Where such rights apply and exceed the protections described here, those rights take precedence.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our services, our pricing structure, or applicable law. When we do, we will update the “Last updated” date at the top of this page. Material changes will not be applied retroactively to engagements already in progress.
12. Governing law
This policy is governed by the laws of Georgia. Any disputes that cannot be resolved by good-faith negotiation will be submitted to the competent courts of Batumi, Georgia, unless your contract with DCG specifies a different forum.
13. Contact us
Questions about this policy, or about a specific cancellation or refund, should be sent to info@dynamiccommercegroup.com or via our contact page.